Polar Express Custom Stanley Tumbler Cup

Refund & Return Policy

At InspirDG, your satisfaction is central to everything we create. As a print-on-demand brand specializing in custom-made pieces, we are unable to accommodate general returns. However, we are committed to making things right if your experience doesn't meet our standards, under the following circumstances:

Eligibility for Refunds or Replacements

1. Damaged or Defective Items

If your item arrives with damage or shows defects inconsistent with our quality standards, please reach out to us at [email protected]. Our team will promptly assess your case and provide a free replacement or a full refund—whichever you prefer.

2. Incorrect Item Received

Received the wrong style, design, or color? We're sincerely sorry for the mix-up. Simply email us with your order details and we’ll send out the correct item or issue a refund based on your preference.

3. Wrong Size Delivered

If the size shipped to you differs from what was ordered, let us know right away. We'll ensure the correct size is sent or issue a refund as needed.

4. Extended Delivery Delays

If your U.S. order hasn't arrived within 30 days, or an international order exceeds 60 days, please contact us. We’ll look into it immediately and either reship or refund your order, depending on the situation.

To initiate a claim, email [email protected] with your order number and clear supporting photos (if applicable).
Replacement orders follow our standard timeline: 3 business days for processing, and 10–20 business days for shipping.

Return & Cancellation Guidelines

As each product is custom-made to order, we kindly ask that you review the following policies:

• Customer Checkout Errors

Refunds or exchanges are not available for incorrect selections made at checkout (size, color, design). Please double-check your cart before finalizing your purchase.

• Order Cancellations

Orders may be canceled within 12 hours of placement. After this period, production may have started and cancellation is not guaranteed. That said, if you reach out quickly, we’ll always do our best to help.

• Design or Image Quality Concerns

We use high-resolution printing processes to ensure design clarity. Personal preferences regarding brightness, sharpness, or saturation are not eligible for return unless a technical issue is clearly present.

Production & Fulfillment Timeline

Our made-to-order model ensures that every item is crafted with care:

1. Order is confirmed and enters production (2–3 business days).

2. Product is shipped via trusted carriers such as UPS, USPS, or DHL (average shipping time: 4–7 business days).

3. After the initial 12-hour window, orders are processed automatically and cannot be changed or canceled.

Need Help? We're Here.

If you have any questions, concerns, or feedback, don’t hesitate to contact us at [email protected].
We’re proud to deliver pieces that reflect your individuality and style—and we’re always happy to support your experience with us.

Thank you for choosing InspirDG.

Your trust inspires everything we do.

Shipping & Delivery Information

At InspirDG, we are dedicated to delivering your favorite pieces swiftly, securely, and at an affordable rate—no matter where you are in the world.

Standard Shipping (U.S. Domestic Orders)

We offer a reliable Standard Shipping option for all orders within the United States:

• Estimated Delivery Time: 12–15 business days

• Shipping Fee: $5.99 for the first item

Pro Tip: Ordering multiple items in a single transaction can help you save on combined shipping costs.

Once your order has been dispatched, you’ll receive an email confirmation with your tracking number. If you haven’t received this within 5–7 business days, don’t hesitate to contact us—we’re always here to help.

Worldwide Shipping

We proudly ship to over 200 countries, including but not limited to:
United States, Canada, United Kingdom, Australia, New Zealand, France, Germany, Spain, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, South Africa, and the United Arab Emirates.

All items listed on InspirDG are eligible for international delivery, ensuring global access to our one-of-a-kind streetwear collections.

Order Changes & Cancellations

Need to make a change? No problem. We offer a 24-hour window after your payment to accommodate any edits or cancellations.

To submit a request, simply email us at [email protected] within this 24-hour timeframe.
Please note that once your order moves into production, we are unable to modify or cancel it. However, our team will always strive to support you in the best way possible.

24/7 Customer Support

At InspirDG, customer satisfaction is at the heart of everything we do. Our support team is available 24/7 to assist you with questions about shipping, your order status, or anything else you need.

Feel free to reach out to us anytime at [email protected]—we promise to respond within 24 hours.

Thank you for choosing InspirDG.

We’re honored to be part of your journey in expressing bold individuality and creative streetwear style.

How to order this product?

Step 1: Select your preferred style, color, and size.

We always have a wide range of options available for you to choose from. Feel free to select the design that best suits your preferences. To ensure the perfect fit, please refer to our size chart.

Step 2: Add the item to your cart.

We recommend taking advantage of our cost-saving offer by purchasing two or more products together. This way, you can enjoy significant reductions in delivery costs.

Step 3: Proceed to the checkout page.

Provide the necessary order information and proceed with the payment process.

Step 4: Confirmation email.

Once your order is successfully placed, our system will automatically send you a confirmation email. If any changes to your order information are required, kindly notify us within 24 hours of placing your order.

Step 5: Defective product or shipping issues.

In the unlikely event that you receive a defective product due to printing or shipping errors, please reach out to us. We will gladly arrange a free replacement for you.

If you have any further inquiries, our friendly customer support team is available to chat with you or you can contact us [email protected]. Your satisfaction is our utmost priority, and we appreciate your trust in us as you shop. Thank you for choosing us as your preferred destination!